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Pūnaha Tautoko Pūkenga - Customer Care and Billing (CC&B) Project
This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.
Details
| RFx ID : | 34548536 |
| Tender Name : | Pūnaha Tautoko Pūkenga - Customer Care and Billing (CC&B) Project |
| Reference # : | CPD-699 |
| Open Date : | Thursday, 23 July 2026 5:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Thursday, 13 August 2026 4:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Ben Worthington procurement@tiakiwai.co.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : |
Overview
We are looking for a supplier to provide a customer portal software solution, together with implementation services and ongoing support (the Portal). The Portal provides the interface for customers to interact with Tiaki Wai customer care and billing system to raise and track service requests, manage their accounts, pay bills and view transaction history.
Customer care and billing services are currently provided by the four councils on an interim basis – these are largely manual with only basic digital contact available. This procurement is critical to Tiaki Wai because the Portal underpins the customer self-service experience and supports billing and revenue collection.
