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Customer Relationship Management Modernisation
Details
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Tender Closed
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| RFx ID : | 28472723 |
| Tender Name : | Customer Relationship Management Modernisation |
| Reference # : | SUP-16400 |
| Open Date : | Friday, 17 November 2023 8:30 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Friday, 15 December 2023 3:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Caitlin McIntyre procurement@transpower.co.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
Overview
This Request For Proposal (RFP) seeks responses from Suppliers who are certified partners for Customer Relationship Management (CRM) Software-as-a-Service (SaaS) solutions, for the purchase of:
• subscription(s) to a modern CRM SaaS suite, and
• services to:
o tailor the solution to our requirements,
o integrate the solution with our other systems,
o migrate from our existing CRM solution,
o provide project transitional support to BAU, training, consultancy, and advice to
enable wider, more systematic adoption of the CRM by Transpower personnel,
and
o provide ongoing platform support.
