Enhancing the Customer Experience – Telephony Solution

Details

Tender Closed
RFx ID :	23034611
Tender Name :	Enhancing the Customer Experience – Telephony Solution
Reference # :
Open Date :	Wednesday, 29 July 2020 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Wednesday, 2 September 2020 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	81000000 - Engineering and Research and Technology Based Services
Regions:	Auckland Bay of Plenty Canterbury Chatham Islands Gisborne Hawke's Bay Manawatu-Wanganui Marlborough Nelson Northland Otago Southland Taranaki Tasman Waikato Wellington West Coast
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Shaneel Nath Via GETS
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

The Customer Contact Group (CCG) is one of the key points of contact between the Tertiary Education Commission (TEC) and our customers. In essence, the CCG is TEC’s ‘public face’. Its performance impacts our reputation as an effective, customer-friendly organisation.

Implementation of standard contact centre technology will allow us to improve our customer service through the fast, accurate provision of information. With modern solutions in place our customer experience can be improved, publicity will be positive, and we will retain customer trust.

The Tertiary Education Commission requires a contact centre Telephony solution that will provide the CCG the efficiency and productivity gains TEC requires to meet SLAs and provide the levels of support customers have come to expect.

This tender has been awarded.

• Computer Concepts Limited - 167, Spark City - Level 2, Victoria Street West, Auckland, 1010, NEW ZEALAND

Award Date: Wednesday, 20 January 2021 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Friday, 1 January 2021 5:30 AM (Pacific/Auckland UTC+13:00)