Request for Information - Unified Communications - Contact Centre & Telephony

Details

RFx ID :	29239899
Tender Name :	Request for Information - Unified Communications - Contact Centre & Telephony
Reference # :	TC684/23
Open Date :	Thursday, 18 April 2024 6:00 AM (Pacific/Auckland UTC+12:00)
Close Date  :	Monday, 6 May 2024 2:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Information (Market research) (RFI)
Tender Coverage :	Sole Agency  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications 83000000 - Public Utilities and Public Sector Related Services
Regions:	Bay of Plenty
Required Pre-qualifications :	None
Contact :	Deanna Shaw 07 577 7000
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Tauranga City Council invites a response to the Request For Information – Unified Communications – Contact Centre & Telephony.

Customer services expectations are increasingly changing for organisations world-wide, and Tauranga City Council (TCC) is no exception. To meet our core outcomes, we provide a multitude of services to ratepayers, residents and businesses that rely on telephony and communication information systems.

We are looking to understand the capabilities of available Unified Communication solutions that could be implemented to address the immediate telephony needs of our contact centre and wider TCC organization, while also providing a platform for future growth and an improved customer experience to our community.

This is a unique opportunity for you to assist us in understanding Unified Communications offerings in the market that would meet the needs of our front-line contact centre and wider TCC staff and future customer needs.