Sport NZ Customer Experience Research RFP

Details

Tender Closed
RFx ID :	26550053
Tender Name :	Sport NZ Customer Experience Research RFP
Reference # :
Open Date :	Friday, 28 October 2022 7:30 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Friday, 2 December 2022 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	80141500 - Market research
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Glen McCarty glen.mccarty@sportnz.org.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

Sport New Zealand Ihi Aotearoa (Sport NZ) is seeking a suitably qualified provider to deliver our current Voice of Customer programme, allowing for further development. The programme currently consists of two existing experience research programmes, one seeking to understand the experience of physical activity within secondary schools (Voice of Rangatahi) and another in a sports club context (Voice of Participant). While these existing surveys are different, they share similar goals to bring the Voice of Customer into both our organisation and our partners’ organisations.

The solution will include the provision of data collection, data sharing solutions, and research management.

This tender has been awarded.

• InMoment

Further Award Information:
InMoment was selected as the successful supplier because it was best placed to support our desired growth in the voice of customer research space, whist providing the greatest flexibility to ensure the programme met the diverse needs of the sector. InMoment is also a global leader in voice of customer research.

Award Date: Tuesday, 28 March 2023 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Thursday, 12 December 2024 10:15 AM (Pacific/Auckland UTC+13:00)