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RFP for the Respondent Facing Components of the 2018 Census Collection System (Contact Centre and Internet Collection System services)

Details

Tender Closed
RFx ID : 14973279
Tender Name : RFP for the Respondent Facing Components of the 2018 Census Collection System (Contact Centre and Internet Collection System services)
Reference # : 2070100
Open Date : Wednesday, 12 August 2015 12:00 PM (Pacific/Auckland UTC+12:00)
Close Date  : Thursday, 17 September 2015 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 80170000 - Public relations and professional communications services
  • 81000000 - Engineering and Research and Technology Based Services
  • 83110000 - Telecommunications media services
  • 83120000 - Information services
Regions:
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Jenny Holmes
procurement.services@stats.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :
Overview

Further to Notice of Intention GETS Reference # 14226813, Statistics New Zealand hereby issues the Request for Proposals (RFP) for the Respondent Facing Components of the 2018 Census Collection System.

We are seeking to appoint a supplier or suppliers to deliver the services required to enable the successful delivery of the modernised 2018 Census operation. More specifically, to deliver the services associated with the Contact Centre and Internet Collection System components of the 2018 Census Collection System, including those needed to ensure the seamless integration between systems that is crucial to improving New Zealanders’ experience of the census. (The Internet Collection System is the primary tool that New Zealanders will use to record their census information, and the Contact Centre is the primary way for them to request paper forms and access codes, and an essential source of any help if required.)

Please see attached documents for further information.

RFx Outcome

This tender has been awarded to:

  • SilverStripe
  • Telnet Services Limited

Further Award Information:
NOTICE OF INFORMATION: CONTRACT AWARDS

Statistics New Zealand (Statistics NZ) wishes to announce the award of two contracts arising from this RFP:

- the contract for delivery of Internet Collection System services was awarded to SilverStripe Limited on 22 January 2016, for the term as stated in the RFP.
- the contract for delivery of Contact Centre services for the 2018 Census was awarded to Telnet Services Limited on 2 February 2016, for the term as stated in the RFP.

Any questions should be directed to procurement.services@stats.govt.nz.

Award Date: Wednesday, 3 February 2016 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Thursday, 4 February 2016 9:05 AM (Pacific/Auckland UTC+13:00)