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Southland District Council Customer Satisfaction Survey
Details
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Tender Closed
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| RFx ID : | 19874895 |
| Tender Name : | Southland District Council Customer Satisfaction Survey |
| Reference # : | |
| Open Date : | Wednesday, 4 July 2018 9:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Wednesday, 18 July 2018 12:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Shannon Oliver Shannon.Oliver@southlanddc.govt.nz 0800 732 732 |
| Alternate Physical Delivery Address : | Southland District Council, PO Box 903, 15 Forth Street, Invercargill 9840 |
| Alternate Physical Fax Number : | |
Overview
Southland District Council (SDC) has a 0800 number and online platform where our customers can contact us to create a “request for service” (RFS). We want to conduct a phone survey of our customers to measure if we provide a positive and consistent service.
We have an internal key performance indicator net promoter score measure that relates to this survey.
We have developed a draft questionnaire to use and are seeking an experienced research company to conduct the survey on our behalf. We would like this survey to be conducted on a weekly basis and we will provide the survey company with the data to do this. We would need a weekly list of those customers who require a call back.
