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Southland District Council Customer Satisfaction Survey

Details

RFx ID : 19874895
Tender Name : Southland District Council Customer Satisfaction Survey
Reference # :
Open Date : Wednesday, 4 July 2018 9:00 AM (Pacific/Auckland UTC+12:00)
Close Date : Wednesday, 18 July 2018 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80141500 - Market research
  • 80171700 - Reputation and brand management services
  • 80171900 - Stakeholder management and relations services
Regions:
  • Southland
Required Pre-qualifications : None
Contact : Shannon Oliver
Shannon.Oliver@southlanddc.govt.nz
0800 732 732
Alternate Physical Delivery Address  : Southland District Council, PO Box 903, 15 Forth Street, Invercargill 9840
Alternate Physical Fax Number  :
Overview

Southland District Council (SDC) has a 0800 number and online platform where our customers can contact us to create a “request for service” (RFS). We want to conduct a phone survey of our customers to measure if we provide a positive and consistent service.
We have an internal key performance indicator net promoter score measure that relates to this survey.
We have developed a draft questionnaire to use and are seeking an experienced research company to conduct the survey on our behalf. We would like this survey to be conducted on a weekly basis and we will provide the survey company with the data to do this. We would need a weekly list of those customers who require a call back.