|RFx ID :||19874895|
|Tender Name :||Southland District Council Customer Satisfaction Survey|
|Reference # :|
|Open Date :||Wednesday, 4 July 2018 9:00 AM (Pacific/Auckland UTC+12:00)|
|Close Date :||Wednesday, 18 July 2018 12:00 PM (Pacific/Auckland UTC+12:00)|
|Tender Type :||Request for Proposals (RFP)|
|Tender Coverage :||Sole Agency [?]|
|Required Pre-qualifications :||None|
0800 732 732
|Alternate Physical Delivery Address :||Southland District Council, PO Box 903, 15 Forth Street, Invercargill 9840|
|Alternate Physical Fax Number :|
Southland District Council (SDC) has a 0800 number and online platform where our customers can contact us to create a “request for service” (RFS). We want to conduct a phone survey of our customers to measure if we provide a positive and consistent service.
We have an internal key performance indicator net promoter score measure that relates to this survey.
We have developed a draft questionnaire to use and are seeking an experienced research company to conduct the survey on our behalf. We would like this survey to be conducted on a weekly basis and we will provide the survey company with the data to do this. We would need a weekly list of those customers who require a call back.