Tender Closed
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RFx ID : | 23571251 |
Tender Name : | RFQ Website Redesign |
Reference # : | |
Open Date : | Monday, 23 November 2020 9:00 AM (Pacific/Auckland UTC+13:00) |
Close Date : | Friday, 4 December 2020 5:00 PM (Pacific/Auckland UTC+13:00) |
Tender Type : | Request for Quotations (RFQ) |
Tender Coverage : | Sole Agency [?] |
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Regions: |
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Exemption Reason : | 14.9.i Secondary procurement |
Required Pre-qualifications : | None |
Contact : |
Kate Tuanau kate.tuanau@publictrust.co.nz |
Alternate Physical Delivery Address : | |
Alternate Physical Fax Number : | |
Agency Address : |
Public Trust is in the early stages of an exciting Digital Transformation journey. One of the key strategic initiatives to support our digital strategy is a full redesign of our customer-facing website, publictrust.co.nz. These are the problem we’re trying to solve:
- We’ve recently been through a brand refresh and want to bring our new purpose and values to life through our website experience.
- We have a separate online platform (a self-service e-comm site) and the handover from our main website to the platform is poor in terms of CX.
- Our website is our virtual shopfront and it currently doesn’t work hard enough to support our customers’ needs - our engagement and conversion rates aren’t as strong as they could be.
- We’re limited by our CMS and have little flexibility to create new content and templates – we’re reliant on our CMS vendor for this.
The scope of work to address these problems includes:
- Review of current CMS – note that our internal sites sit on the same CMS, so an impact assessment will be needed.
- Recommendation on CMS and plan to migrate our internal sites at a later stage.
- Working with internal IT teams to gather technology requirements.
- Working with SMEs across the business to gather requirements.
- Turning requirements into a clear solution design – including information architecture, content plan and technology/CMS recommendation.
- Full UI design including interactive features, templates, graphics and navigation.
- Front and back end build of the website, including testing and launch.
- Content writing, optimising and loading into the CMS.
- Working with our external search partner to mitigate SEO ranking issues ahead of launch, and update goals/tracking in GA.
- Working with our internal IT and Development teams on server-side set up and ongoing maintenance (our development team will be managing the website ongoing).
This tender has been awarded.