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Request for Proposal - To undertake the Auditor-General's 2020-21 Client Satisfaction Survey

Details

Tender Closed
RFx ID : 23252362
Tender Name : Request for Proposal - To undertake the Auditor-General's 2020-21 Client Satisfaction Survey
Reference # : 1557
Open Date : Tuesday, 8 September 2020 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date  : Tuesday, 22 September 2020 5:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80000000 - Management and Business Professionals and Administrative Services
  • 83000000 - Public Utilities and Public Sector Related Services
  • 86000000 - Education and Training Services
  • 93000000 - Politics and Civic Affairs Services
Regions:
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Jo Sheffield
Jo.Sheffield@oag.parliament.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

Every year the Auditor-General undertakes a survey of a sample of public entities to understand how well audits are being carried out on their behalf. This survey is used for both internal management purposes, and for external accountability purposes (for example, in our Annual Report). The primary aim of the client satisfaction survey is to establish how satisfied audit clients are with the quality and provision of annual audit services. This includes clients’ overall satisfaction, satisfaction with different service components (including staff general skills and knowledge, usefulness of management reports, quality of relationships, and staff sector knowledge) and suggestions for service delivery improvements.

We are seeking a suitably qualified and experienced person to deliver the 2020/21 client satisfaction survey on behalf of the Auditor-General, analyse the results, and report on them.