Supplier log in
IT Service Management Solution
Details
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Tender Closed
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| RFx ID : | 2201487 |
| Tender Name : | IT Service Management Solution |
| Reference # : | |
| Open Date : | Friday, 1 August 2014 8:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Wednesday, 27 August 2014 4:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
James Crabb james.crabb@nzte.govt.nz +64 4 816 8277 |
| Alternate Physical Delivery Address : | New Zealand Trade and Enterprise, Level 24, The Majestic Centre, 100 Willis Street, Wellington 6011 |
| Alternate Physical Fax Number : | |
| Agency Address : | |
PLEASE NOTE: Proposals are to be submitted in accordance with the instructions set out in the RFP
The details of the Service Management project (the Project) - are as follows:
The project will implement a Service Management (SM) Solution to replace an existing end of life solution. The existing solution is not intuitive for users to manage enquiries, incidents, service requests, problems and changes (collectively termed Tickets) through to resolution. NZTE does not have a current solution fit for purpose across the business.
Tickets are currently managed by the Service Desk, which is comprised of the Information Technology (IT) and Facilities teams. However, other business units have expressed an interest in a solution to manage their enquiries and requests. The Service Desk may in future comprise multiple business units and NZTE is looking for a scalable solution to cater for this over the longer term.
NZTE is looking for a SM Solution to:
• Log enquiries, incidents and requests made by NZTE employees (Customers) from global locations and track them through to resolution.
• Allow the Service Desk to intuitively manage Tickets through to resolution, with an effective change and problem management process.
• Monitor and report on performance, including measuring against Service Level Agreements (SLA) and providing insight into Solution activity.
This tender has been awarded to:
- Fujitsu New Zealand Limited
Further Award Information:
The purpose of this Contract Award Notice is to provide an update on New Zealand Trade and Enterprise (NZTE) Service Management Solution RFP released on GETS in August 2013.
NZTE awarded the contract to Fujitsu New Zealand Limited. The date the contract was award was March 2016.
The duration of the contract is Three years and the estimated spend under this contract is between $300,000 - $500,000.
NZTE openly advertised this opportunity on GETS
Award Date: Thursday, 29 June 2017 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Thursday, 22 June 2017 9:22 AM (Pacific/Auckland UTC+12:00)
