Customer Insights Partner Project

Details

Tender Closed
RFx ID :	16882193
Tender Name :	Customer Insights Partner Project
Reference # :
Open Date :	Wednesday, 14 October 2015 3:30 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Monday, 16 November 2015 3:30 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43231500 - Business function specific software 43232300 - Data management and query software 43232600 - Industry specific software 43233700 - System management software 80101500 - Business and corporate management consultation services 80101600 - Project management 80141500 - Market research 80161500 - Management support services 80170000 - Public relations and professional communications services 81111700 - Management information systems MIS 81111800 - System and system component administration services 81112000 - Data services 81130000 - Statistics
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Owen O'Kane owen.o'kane@nzte.govt.nz +64 9 354 9042
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

NZTE (the Buyer) is seeking a partner who has the credibility, capability and experience to assist us with our customer experience and insights research. We are looking for a partner to advise how best to structure our approach (e.g. mix of surveys, timing, methodology, questions), so that we can achieve:
a) decision useful and timely customer insights
b) an increased understanding of how NZTE can improve service delivery
c) an increased understanding of what drives customer impact
d) a consistent and professional survey experience for our customers.

This project is comprised of two steps. The first step is this ROI. This is the second step, which is a closed RFP to the respondents successful at the ROI step.

This tender has been awarded to:

• Nielsen

Further Award Information:
Purchaser Name: New Zealand Trade and Enterprise, PO Box 2878, Wellington 6140

Successful Supplier: AC Nielsen (NZ) ULC, PO 11346, Wellington

Description of Goods & Services: Customer Insights Partner Project

Date Contract Signed: 11 January 2016

Term of the Contract: 3-Years

Expected Spend $700k - $750k, Ext GST over the Term of the Contract

Type of Procurement Used: ROI followed by a closed RFP

Details of any Exemption from Open Advertising: N/A

Award Date: Tuesday, 26 January 2016 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Monday, 16 November 2015 3:55 PM (Pacific/Auckland UTC+13:00)