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Driver Licence Production and Processing

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components, please keep this mind when preparing your response for submission via GETS.


Tender Closed
RFx ID : 24702220
Tender Name : Driver Licence Production and Processing
Reference # : 4493
Open Date : Thursday, 19 August 2021 3:00 PM (Pacific/Auckland UTC+12:00)
Close Date  : Monday, 27 September 2021 5:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit : New Zealand Transport Agency
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 78000000 - Transportation and Storage and Mail Services
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Tenders Secretary - Miriama Leota
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Waka Kotahi currently requires the production and delivery to our customers of over 850,000 driver licence cards each year. The cards are:
1. Learner Licence Cards,
2. Restricted Licence Cards,
3. Full Licence Cards,
4. Offender Licence Cards, and
5. Endorsement Identity Cards

Waka Kotahi is looking to enter a contractual arrangement for the driver licence production and processing services, with a professional, competent and capable supplier who can provide the most effective, efficient and innovative driver licence production and processing services in terms of cost, time, technical competence and practicality.

Delivery of the driver licence production and processing services include:
• Production of five types of driver licence cards and one identity card
• Cards to be produced in accordance with the Driver Licence Technical Specifications (which will be provided as part of the open
• The ability to deliver appropriate systems and technology to receive secure data transfers and to deliver high-quality driver licence cards with highly accurate name and address matching between driver licence cards and card carrier letters.
• A high degree of accuracy and security around the production of each diver licence card. The supplier must be able to provide security features on the driver licence card which include a security feature that will alleviate the data on the card from being changed or removed or makes it evident that the card has been tampered with

• Assist Waka Kotahi in the requirement of processes and systems to meet regulatory requirements and standards. This work includes a digital identity transition programme to include:
o Evidence of identity standards being upgraded,
o Government expectations for all New Zealand effort and unity of purpose,
o Interoperability of digital identity with Australia

• Deliver and ensure:
o Customer have easy and secure access to digital services,
o There are adequate controls to prevent identity theft and privacy breaches,
o A licensing system that is not vulnerable to exploitation

• Innovation, future thinking and ability to shift with the transformation to digital as technology enhances
• Achieving Broader Outcomes with a focus on ‘Environment and Sustainability’ and ‘Economic and Employment’ target outcome areas to enhance the public value of these goods and services

Suppliers will be given the opportunity to meet and seek clarification on the key objectives of the RFP through Supplier briefings