Enterprise Bulk Communications System

Details

Waka Kotahi works hard to help New Zealanders make great transport choices and stay
safe on our roads. We cover everything from building and maintaining roads and making
sure vehicles are up to standard, to teaching people how to drive and engaging with
communities on their transport needs.

We're the government agency responsible for regulating New Zealand’s roads and road
usage.

What we need

We’re seeking information on smart communication tools to help us create, improve and
deliver our automated, high-volume customer communications.

We’re looking for a tool that:

• is smart, modern and digital-focused
• is centred around creating bulk communications
• fully automates communication creation and delivery
• is easy to use across our entire organisation
• is easy to support
• can handle regular, high volumes efficiently
• allows us to customise each individual communication based on customer
data and business rules
• accepts data in multiple formats
• produces communications in multiple formats
• can also handle smaller, one-off, even-driven document creation.

The main way we produce our high-volume communications today involves passing
customer data from our registers through document templates, to create and send
posted letters or emails.

Examples you may be familiar with include vehicle licence (rego) reminders, driver
licence reminders or road user charges (RUC) invoices.

We’re creating approximately 12.6 million of these types of communications (8.4 million
posted letters and 4.1 million emails) per year with our current tool. We have a growing
demand for more and more of our communications to be automated in this way.

We’d like to understand how your tool/application can help us achieve and improve our
current communication creation and delivery, as well as any other modern
communication opportunities you could offer, particularly from a digital perspective.