Service Centre & Associated Trade Services

Details

RFx ID :	34064106
Tender Name :	Service Centre & Associated Trade Services
Reference # :
Open Date :	Friday, 8 May 2026 4:30 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Monday, 8 June 2026 3:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	80000000 - Management and Business Professionals and Administrative Services 81141800 - Facilities management
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Chris McCaffrey chris.mccaffrey@nzpost.co.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

This Request for Proposal (RFP) relates to the procurement of an outsourced service centre and associated trade services as a key component of New Zealand Post’s (NZ Post’s) new service delivery model. The objective of this procurement is to establish a strategic partner capable of providing a nationwide solution for the management and delivery of reactive maintenance services across NZ Post’s property asset network.

The successful provider will be responsible for delivering a 24/7 service centre function, including fault triage, work order creation, contractor coordination, and end-to-end maintenance delivery through an established and reliable network of trade partners across New Zealand. These services are critical to maintaining service continuity, operational performance, health and safety outcomes, and a positive customer and employee experience.