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Consumer & Agency Service Portal (POS+)

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components, please keep this mind when preparing your response for submission via GETS.

Details

RFx ID : 21985437
Tender Name : Consumer & Agency Service Portal (POS+)
Reference # :
Open Date : Monday, 25 November 2019 5:00 PM (Pacific/Auckland UTC+13:00)
Close Date : Tuesday, 21 January 2020 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43232600 - Industry specific software
Regions:
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Theresa Chong
theresa.chong@nzpost.co.nz
0224308771
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

The objective of this procurement initiative is to support the approval for the business case to move NZ Post to a modern, highly available, scalable point-of-sale solution that supports its retail channel now and into the future, while providing a key component of its digital led customer experience strategies, and omni-channel customer strategy. We will need robust solution and pricing data to support our business case.

A software as a service solution (SaaS) is desirable for establishing the base foundation for NZ Post’s future Sales and Service and Channels strategies with omnichannel capability to support all three Sales and Service pillars - Physical Retail, Contact Centre and Digital (web and mobile) in the Channels.