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Lotto NZ Mystery Shopping RFP
Details
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Tender Closed
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| RFx ID : | 16869385 |
| Tender Name : | Lotto NZ Mystery Shopping RFP |
| Reference # : | |
| Open Date : | Thursday, 8 October 2015 4:00 PM (Pacific/Auckland UTC+13:00) |
| Close Date : | Friday, 30 October 2015 12:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Nadira Sahib procurement@lottonz.co.nz |
| Alternate Physical Delivery Address : | |
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| Agency Address : | |
Lotto NZ currently runs a Mystery Shopping Programme for their Retail Network of approximately 1350 Retailers.
Our overall Mystery Shopping programme has 3 components:
- Secret Shop: This covers customer service and compliance with Lotto NZ procedures
- Customer Feedback: Real-time customer feedback on their service experience in store
- Instant Kiwi Secret Shop: Compliance on age verification for Instant Kiwi products
Secret Shop and Customer Feedback is incorporated into Lotto NZ’s Retailer Partnership Programme ‘WinWin’.
WinWin is an elite programme that has been designed to give our top 600 retailers the support they need to improve as a business; in return they receive rewards and recognition for their hard work.
The programme is points based and retailers receive points depending on their results from Secret Shops and Customer Feedback.
Instant Kiwi is age restricted to over 18 years and Lotto NZ’s policy is to check identifcation if a customer looks under 25 years.
The subject of this RFP is to seek a partner who can manage and facilitate the Mystery Shopping programme over the next 3 years across our growing retail network.
No Winner
Agency: New Zealand Lotteries Commission
Level 1, 73 Remuera Road, Remuera, Auckland 1050
Successful supplier: HOED Mystery Shopping NZ Limited
195 Main Highway, Ellerslie, Auckland 1051
Date contract awarded: 03 December 2015
Services being supplied: Mystery Shopping Programme
Contract term: Three years plus option for two 12 month extensions
Expected spend: Approximately $300K per annum
Procurement process: Request for Proposal
