MIT Contact Centre Solution

Details

Tender Closed
RFx ID :	31130337
Tender Name :	MIT Contact Centre Solution
Reference # :
Open Date :	Monday, 24 February 2025 9:00 AM (Pacific/Auckland UTC+13:00)
Close Date  :	Friday, 28 March 2025 12:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit :	Procurement/Digital
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43220000 - Data Voice or Multimedia Network Equipment or Platforms and Accessories 43231500 - Business function specific software 43232700 - Network applications software
Regions:	Auckland
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	James Fearis 0211328470
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :	6 Hazeldean Road Addington, Christchurch, 8024, NEW ZEALAND

To date, the Manukau Institute of Technology (MIT) Contact Centre (AskMe!) has been servicing the communications needs of the business via a Geomant contact centre solution connected to the now obsolete and out-of-support Microsoft Skype for Business platform. This is the primary channel for student interaction (inbound and outbound calling).
MIT has recognised the need for change and is seeking a solution replacement that will deliver a better customer experience for our students and allow for seamless product scale to cope with the seasonal changes in call volumes.

This tender has been awarded. Total spend value $ 353,705.

• Spark New Zealand Limited - 115, Vautier Street, Napier, 4112, NEW ZEALAND

Award Date: Friday, 6 June 2025 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Friday, 6 June 2025 3:31 PM (Pacific/Auckland UTC+12:00)