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Dispute Resolution Scheme

Details

RFx ID : 23031610
Tender Name : Dispute Resolution Scheme
Reference # : NP2476
Open Date : Tuesday, 28 July 2020 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date  : Wednesday, 26 August 2020 8:00 AM (Pacific/Auckland UTC+12:00)
Department/Business Unit : Fire and Emergency New Zealand
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80000000 - Management and Business Professionals and Administrative Services
Regions:
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Milda Chan
milda@probity.co.nz
Alternate Physical Delivery Address  : n/a
Alternate Physical Fax Number  : n/a
Overview

Fire and Emergency New Zealand (FENZ) has a statutory obligation to provide a dispute resolution scheme (Scheme) pursuant to subpart 5 of Part 4 of the Fire and Emergency New Zealand Act 2017 (the Act). This procurement is to select a suitable and qualified provider/s to administer the Scheme and provide dispute resolution services on an ongoing basis based on the rules in the Fire and Emergency New Zealand Dispute Resolution Scheme Rules 2020 (Rules) and the operational guidelines provided by FENZ.

FENZ requires a service provider/s to set up and run the dispute resolution scheme so as to meet its statutory obligation. The following service models will be considered:
 An organisation capable of providing both the dispute resolution scheme administrator services and the dispute resolution practitioner services.
 An organisation capable of providing the dispute resolution scheme administrator services only.
 An organisation capable of providing the dispute resolution practitioner services only.