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RFI – Contact Centre Software as a Service


Tender Closed
RFx ID : 28749018
Tender Name : RFI – Contact Centre Software as a Service
Reference # :
Open Date : Wednesday, 7 February 2024 11:00 AM (Pacific/Auckland UTC+13:00)
Close Date  : Thursday, 29 February 2024 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Information (Market research) (RFI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • New Zealand
Required Pre-qualifications : None
Contact : Umma Wilson
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

New Zealand Customs Service (Customs) invites responses from the open market for information to help define a Software as a Service (SaaS) solution to support our Contact Centre operations, that is aligned with our business needs in receiving and responding to customer requests. The intention is to help inform the procurement process that Customs may be undertaking.

RFx Outcome

This tender has been completed.

Further information:
RFI Is Closed Out.

Date RFx was completed/updated: Thursday, 21 March 2024 10:08 AM (Pacific/Auckland UTC+13:00)