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Contact Centre Service for New Zealand Blood and Organ Service.
This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.
Details
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Tender Closed
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| RFx ID : | 27728071 |
| Tender Name : | Contact Centre Service for New Zealand Blood and Organ Service. |
| Reference # : | NZBS 2023_07_01 |
| Open Date : | Wednesday, 19 July 2023 9:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 18 August 2023 5:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Jenna McTague jenna.mctague@nzblood.co.nz 027 237 8691 |
| Alternate Physical Delivery Address : | |
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Overview
NZBS is looking for a credible and experienced provider which has the capability, experience, and infrastructure to deliver a world class best practice full contact centre solution. The Respondent will need a good track record in the management of contact centre solutions that can be substantiated through feedback from other clients as being of high quality, operationally efficient, and cost effective.
RFx Outcome
This tender has been awarded. Total spend value $ 17,000,000.
- Atlantis Health New Zealand Limited - 1/5, Short Street, Newmarket, Auckland, 1023, NEW ZEALAND
Award Date: Friday, 1 March 2024 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Thursday, 4 April 2024 12:43 PM (Pacific/Auckland UTC+13:00)
