C2893 Direct Debit For Rates

Details

RFx ID :	32880482
Tender Name :	C2893 Direct Debit For Rates
Reference # :	C2893
Open Date :	Wednesday, 29 October 2025 2:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Thursday, 20 November 2025 2:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit :	Corporate & Commercial Services – Finance, Data & Digital
Tender Type :	Request for Information (Market research) (RFI)
Tender Coverage :	Sole Agency  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications
Regions:	Hawke's Bay
Required Pre-qualifications :	None
Contact :	Iain McCallum tenders@napier.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Council is assessing secure online solutions to allow customers the ability to self-manage their rates payments.
Council requires the service to

• View of Current Balance / Total Balance and due date
• One off Bank account or Credit Card payment option
• Regular Bank account or Credit Card payment option
calculated by Total balance over period remaining to 30 June
regular payments weekly, fortnightly, monthly or due date
• Council staff access to maintain / manually add or amend payments
• Notification for upcoming payments (SMS or email only)
• Notification of declined payments with options to re-try or re-set amount
• Preferred notification to be firstly SMS, email then mail
• Possible payment collection / bulk transfer to Council