Nelson City Council - Determining the Customer Journey

Details

Tender Closed
RFx ID :	18157560
Tender Name :	Nelson City Council - Determining the Customer Journey
Reference # :	A1664746
Open Date :	Friday, 18 November 2016 4:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Friday, 16 December 2016 3:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	80100000 - Management advisory services 93150000 - Public administration and finance services
Regions:	Nelson
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Clare Hadley (Chief Executive, Nelson City Council)
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

The purpose of this RFP is to select a consultant for a review which will enable change and improvement in the customer journey at Nelson City Council (Council).
Council seeks a consultant to work with Council Officers to explore opportunities for transforming the customer journey experienced by our significant customers and stakeholders.

This tender has been awarded to:

• Beca Ltd - All Offices

Award Date: Tuesday, 28 February 2017 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Monday, 19 December 2016 9:25 AM (Pacific/Auckland UTC+13:00)