Supplier log in
Outsourced IT Service Desk
Details
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Tender Closed
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| RFx ID : | 23145120 |
| Tender Name : | Outsourced IT Service Desk |
| Reference # : | |
| Open Date : | Thursday, 20 August 2020 9:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 18 September 2020 12:00 PM (Pacific/Auckland UTC+12:00) |
| Department/Business Unit : | Information & Communication Technology |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Tyson Tamihere tyson.tamihere@manukau.ac.nz |
| Alternate Physical Delivery Address : | NA |
| Alternate Physical Fax Number : | NA |
| Agency Address : | NEW ZEALAND |
In 2019 the Technology Services team at the Manukau Institute of Technology Limited(MIT) underwent a restructure to shape and support the future delivery model. Part of this restructure included a proof of concept (PoC) on the outsourcing of its IT service desk function. MIT is now looking to appoint a provider for this outsourced solution to support the ongoing delivery of the service desk support functions.Including, but not limited to, Level 1 and Level 2 user support for MIT staff members and students(where appropriate).MIT would like this solution to feel and look like an ‘MIT experience’, so are searching for a collaboration partner who would have full autonomy when required, while also open to working together to establish an appropriate operating model.
This tender has been awarded.
- Cyclone Computers Ltd - Auckland, NEW ZEALAND
Further Award Information:
In September 2020, the Manukau Institute of Technology Limited (MIT), released a Request for Proposals (RFP) to the market via GETS, to seek responses for an outsourced IT Service Desk. Following the review and evaluation of the responses received, MIT elected to award a contract to Cyclone Computer Company Limited, for a one-year term, for the support services required to deliver the Outsourced IT Service Desk requirements for MIT
Award Date: Wednesday, 20 January 2021 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Sunday, 17 January 2021 5:30 AM (Pacific/Auckland UTC+13:00)
