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Outsourced IT Service Desk

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components, please keep this mind when preparing your response for submission via GETS.


Tender Closed
RFx ID : 23145120
Tender Name : Outsourced IT Service Desk
Reference # :
Open Date : Thursday, 20 August 2020 9:00 AM (Pacific/Auckland UTC+12:00)
Close Date  : Friday, 18 September 2020 12:00 PM (Pacific/Auckland UTC+12:00)
Department/Business Unit : Information & Communication Technology
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • Auckland
Exemption Reason : None
Required Pre-qualifications : None
Contact : Tyson Tamihere
Alternate Physical Delivery Address  : NA
Alternate Physical Fax Number  : NA

In 2019 the Technology Services team at the Manukau Institute of Technology Limited(MIT) underwent a restructure to shape and support the future delivery model. Part of this restructure included a proof of concept (PoC) on the outsourcing of its IT service desk function. MIT is now looking to appoint a provider for this outsourced solution to support the ongoing delivery of the service desk support functions.Including, but not limited to, Level 1 and Level 2 user support for MIT staff members and students(where appropriate).MIT would like this solution to feel and look like an ‘MIT experience’, so are searching for a collaboration partner who would have full autonomy when required, while also open to working together to establish an appropriate operating model.