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RFP Workflow tool (Service Desk)

Details

Tender Closed
RFx ID : 26883970
Tender Name : RFP Workflow tool (Service Desk)
Reference # : 1208-01
Open Date : Wednesday, 1 February 2023 8:30 AM (Pacific/Auckland UTC+13:00)
Close Date  : Tuesday, 28 February 2023 10:00 AM (Pacific/Auckland UTC+13:00)
Department/Business Unit : Procurement & Contracting
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43230000 - Software
Regions:
  • Wellington
Exemption Reason : None
Required Pre-qualifications : None
Contact : via GETS
procurement@mfe.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :
Overview

The Ministry for the Environment is seeking a cloud-based process automation and component workflow tool, initially to replace our current Service Desk tool. As well as the Service Desk tool there is the possibility of future workflow add-ons as we consolidate our workflow tools.
We are looking for a cloud-based process automation and workflow tool that can support the Ministry to conduct day to day work which includes raising service desk tickets such as onboarding staff and knowledge management requests.

RFx Outcome

This tender has been awarded. Total spend value $ 173,000.

  • Alemba - Level 1, 6 Johnsonville Road, Johnsonville, Wellington, 6037, NEW ZEALAND

Award Date: Thursday, 25 May 2023 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Thursday, 5 October 2023 1:03 PM (Pacific/Auckland UTC+13:00)