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Customer Contact Partner
Details
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Tender Closed
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| RFx ID : | 5857582 |
| Tender Name : | Customer Contact Partner |
| Reference # : | 2013127 |
| Open Date : | Friday, 16 May 2014 9:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Thursday, 10 July 2014 5:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Trina Gillbanks tendersmgt@ird.govt.nz |
| Alternate Physical Delivery Address : | tendersmgt@ird.govt.nz |
| Alternate Physical Fax Number : | |
| Agency Address : | |
Overview
The purpose of this RFP is to call for Proposals for a customer contact partner. The customer contact partner will supply short term labour during periods of high customer demand and perform wider customer service work for both the Customer Services and Collections business units within Inland Revenue (IR). The services include answering defined inbound telephone or electronic correspondence enquiries from IR’s customers and making defined outbound telephone calls or electronic contact with IR customers.
RFx Outcome
This tender has been awarded to:
- Salesforce New Zealand Limited
Further Award Information:
Salesforce New Zealand of Ground Floor, Building A, Milliennium Centre, 600 Great SOuth Road, Penrose, Auckland.
Awared 22 October 2014 for a three year term with IR rights to extend by up to three two-year periods.
Estimated cost is $27,000,000
Award Date: Friday, 31 October 2014 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Friday, 31 October 2014 11:57 AM (Pacific/Auckland UTC+13:00)
