Future Proofed Contact Centre (TaaS)

Details

Tender Closed
RFx ID :	25596741
Tender Name :	Future Proofed Contact Centre (TaaS)
Reference # :
Open Date :	Friday, 25 March 2022 5:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Friday, 1 April 2022 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Information (Market research) (RFI)
Tender Coverage :	All of Government  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications
Regions:	New Zealand
Required Pre-qualifications :	None
Contact :	Catherine Brownlie tendersmgt@ird.govt.nz 0277036691
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

Inland Revenue (IR) is seeking proposals from the Common Capability ICT Telecommunications as a Service (TaaS) panel of providers who responded to the NOI (GETS Reference 25511176) with respect to the ongoing provision and implementation of Contact Centre services, as IR looks to future proof our Contact Centre with a strategic solution.

This RFI is intended to allow IR to assess supplier capability for TaaS Contact Centre services in order to shortlist a set of preferred candidates for the RFP process.

This tender has been completed.

Further information:
Awarded under secondary procurement and no aware notice required under Rule 48.

Date RFx was completed/updated: Monday, 4 August 2025 9:00 AM (Pacific/Auckland UTC+12:00)