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Provision for the Management of a Contingent Workforce

Details

RFx ID : 19207205
Tender Name : Provision for the Management of a Contingent Workforce
Reference # : PRO-SRFx- 00000242
Open Date : Tuesday, 7 November 2017 10:00 AM (Pacific/Auckland UTC+13:00)
Close Date : Monday, 27 November 2017 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80000000 - Management and Business Professionals and Administrative Services
Regions:
  • New Zealand
Required Pre-qualifications : None
Contact : Katherine Scapolo
TendersMGT@ird.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

Inland Revenue requires a solution to support our Service Delivery team to identify supplier(s) who can support the peaks and troughs in our customers’ needs. Inland Revenue need a supplier(s) who can manage Inland Revenue’s need for a contingent workforce based on:
• Agility (to allow flexing according to demand and make changes in a timely and cost-effective manner)
• Having the right people – first time – for longer
• Efficiency in the recruitment, training and on-boarding process
• Alignment to the broad needs of our customer profiles and work types to support an improved customer experience
• Measuring and monitoring excellence in supplier performance (focusing at improving productivity and reducing the cost of providing our services)
• Innovation to evolve with Inland Revenue
• Value for money (cost effective)
• Being enabled by technology (to attract and retain diverse people, utilising best practice systems to maximise value and drive innovation to improve customer experience)