After Hours Call Service for Invercargill City Council

Details

RFx ID :	32534129
Tender Name :	After Hours Call Service for Invercargill City Council
Reference # :
Open Date :	Thursday, 18 September 2025 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Thursday, 9 October 2025 4:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit :	Invercargill City Council
Tender Type :	Registration of Interest (ROI)
Tender Coverage :	Sole Agency  [?]
Categories :	80000000 - Management and Business Professionals and Administrative Services
Regions:	Southland
Required Pre-qualifications :	None
Contact :	Lauren McKinnel Procurement@icc.govt.nz 021611182
Alternate Physical Delivery Address  :	101 Esk Street, Invercargill 9810
Alternate Physical Fax Number  :

Invercargill City Council (ICC) is seeking information from experienced providers of after-hours call handling services, including indicative pricing.

We are exploring options for managing incoming telephone calls made to ICC outside of our core operating hours (8:00am – 5:00pm, Monday to Friday, excluding Public Holidays).

We are looking for a provider who can offer a reliable, customer-friendly and professional call service, capable of handling a wide range of inquiries, logging service requests, escalating urgent issues appropriately, and providing clear reporting and transparency.