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After Hours Call Service for Invercargill City Council
Details
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Tender Closed
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| RFx ID : | 32534129 |
| Tender Name : | After Hours Call Service for Invercargill City Council |
| Reference # : | |
| Open Date : | Thursday, 18 September 2025 4:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Thursday, 9 October 2025 4:00 PM (Pacific/Auckland UTC+13:00) |
| Department/Business Unit : | Invercargill City Council |
| Tender Type : | Registration of Interest (ROI) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Required Pre-qualifications : | None |
| Contact : |
Lauren McKinnel Procurement@icc.govt.nz 021611182 |
| Alternate Physical Delivery Address : | 101 Esk Street, Invercargill 9810 |
| Alternate Physical Fax Number : | |
Overview
Invercargill City Council (ICC) is seeking information from experienced providers of after-hours call handling services, including indicative pricing.
We are exploring options for managing incoming telephone calls made to ICC outside of our core operating hours (8:00am – 5:00pm, Monday to Friday, excluding Public Holidays).
We are looking for a provider who can offer a reliable, customer-friendly and professional call service, capable of handling a wide range of inquiries, logging service requests, escalating urgent issues appropriately, and providing clear reporting and transparency.
