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National adult inpatient and primary care patient experience survey data collection and reporting systems

Details

Tender Closed
RFx ID : 21217352
Tender Name : National adult inpatient and primary care patient experience survey data collection and reporting systems
Reference # :
Open Date : Monday, 1 July 2019 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date : Friday, 26 July 2019 8:00 AM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80141500 - Market research
  • 81130000 - Statistics
  • 81160000 - Information Technology Service Delivery
Regions:
  • International
Exemption Reason : None
Required Pre-qualifications : None
Contact : Joanna Swanson
Joanna.Swanson@hqsc.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

The Health Quality and Safety Commission (the Commission) undertakes two quarterly national adult patient experience surveys: the Inpatient Experience Survey (IPES) and the Primary Care Patient Experience Survey (PCPES). These surveys are about improving the quality of health services in New Zealand by enabling patients to provide feedback that can be used to monitor and improve the quality and safety of health services. We want the sector to be able to easily identify great and poor patient experience of healthcare and use this to formulate quality improvement initiatives in response.

Currently each quarter, approximately
- 8,000 adult patients who spent at least one night in hospital during the sample period are invited to participate in the IPES, and
- 100,000 adult patients who interacted with a participating general practice during the sample period are invited to participate in the PCPES (with around 22,000 responding, and the number of invitations likely to increase as more practices come on board).

The surveys are electronic, with invitations primarily sent by email or SMS. The questions collect both quantitative and qualitative data.

The sector (general practices, PHOs, DHBs and national users) access personalised results through a secure online dashboard.

The Commission is seeking proposals to replace and improve the existing data collection and reporting system services.