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Patient and staff experience measurement Software System_WDHB_CMDHB P21-449

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components, please keep this mind when preparing your response for submission via GETS.


RFx ID : 24135152
Tender Name : Patient and staff experience measurement Software System_WDHB_CMDHB P21-449
Reference # : P21-449
Open Date : Friday, 26 March 2021 5:00 PM (Pacific/Auckland UTC+13:00)
Close Date  : Wednesday, 28 April 2021 2:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43230000 - Software
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Roberta Leevard
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

We are looking for a solution to support our Patient Experience, Staff Experience and Patient Reported Outcomes programmes. These programmes of work are in place to capture feedback to support quality improvement and/or service redesign projects to improve patient experience and outcomes. The ideal solution will allow us to survey using multiple methods eg. via emails, triggered from QR codes, or links from websites and can be completed through any devices type. To support the scaling up of our programmes, we want a solution that would allow automated scheduling and a person centric view of completed surveys. The solution must have robust API options to allow for automated feeds for scheduling surveys and exporting of specific data.