CRM Solution and Implementation Partner - Request for Proposals

Details

Tender Closed
RFx ID :	28273225
Tender Name :	CRM Solution and Implementation Partner - Request for Proposals
Reference # :	28273225
Open Date :	Friday, 13 October 2023 9:30 AM (Pacific/Auckland UTC+13:00)
Close Date  :	Friday, 10 November 2023 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43230000 - Software 81110000 - Computer services
Regions:	Wellington
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Procurement Team tenders@gw.govt.nz 0000
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :	NEW ZEALAND

Greater Wellington Regional Council / Te Pane Matua Taiao (GWRC / we) requires a suitably qualified supplier to leverage their New Zealand Government experience and propose a SaaS CRM solution that will deliver great results for our teams.

Coupled with a fit-for-purpose, carefully considered implementation methodology, the chosen supplier’s CRM solution is intended to support GWRC’s stakeholder relationship management processes; and replace the Metlink Resolve contact tracking and case management system. Metlink is the brand name we use for our public transport services.

More information is available in the attached RFP.

To be fair to all suppliers, we will only be answering questions about this RFP using the prescribed Q&A process.

Deadline for questions: 5:00pm Friday 27/10/23 NZT
Deadline for Proposals: midday Friday 10/11/23 NZT

This tender has been awarded.

• Fusion5 Limited - Level 6, 160 Lambton Quay, Wellington 6011, New Zealand

Award Date: Wednesday, 27 March 2024 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Wednesday, 27 March 2024 2:01 PM (Pacific/Auckland UTC+13:00)