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Salesforce Platform Support and Technical Enhancements Panel

Details

Tender Closed
RFx ID : 24328266
Tender Name : Salesforce Platform Support and Technical Enhancements Panel
Reference # : 1614
Open Date : Thursday, 20 May 2021 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date  : Tuesday, 25 May 2021 5:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Notice of Information (Advance Notice) (NOI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
Regions:
  • Wellington
Required Pre-qualifications : None
Contact : Nirav Patel
Agency Address :
Overview

EQC is in the midst of significant business and technology change programmes that will fundamentally move the paradigm under which natural disaster events are prepared for and responded to, along with a greater emphasis on data led resilience and education. The new approach will see most claims managed directly through Insurers, with EQC providing assurance and claim settlement activities in the background. The success of this model will be underpinned by EQC’s ability to easily interact with insurers and exchange information to support critical business processes.

To support this shift, EQC has implemented Salesforce as a System of Engagement prototype that has demonstrable functionality to support critical EQC and insurer interactions as part of the new model.

Key use cases for the implementation included functionality to enable business users to visualise data received from insurers and provide a portal experience for insurers to exchange documents and request support.

EQC’s System of Engagement has implemented the following modules:

• Service Cloud – Enterprise Edition;
• Customer Community Plus;
• Salesforce Shield; and
• Salesforce Connect.

Four use cases were implemented FY20/21 as an MVP. The prototype has been successful and EQC has a number of potential initiatives that EQC could investigate to maximise the return on investment of the Salesforce platform.

This RFP relates to the setup of a supplier panel to allow EQC to acquire platform support and technical enhancements or consultancy as required.

RFx Outcome

This tender has been completed.

Further information:
Awarded

Date RFx was completed/updated: Wednesday, 29 June 2022 8:55 AM (Pacific/Auckland UTC+12:00)