Supplier log in
Replacement of Contact Centre Telephony System and the Provision of Support & Maintenance
Details
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Tender Closed
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| RFx ID : | 24258871 |
| Tender Name : | Replacement of Contact Centre Telephony System and the Provision of Support & Maintenance |
| Reference # : | 0643 |
| Open Date : | Thursday, 13 May 2021 9:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 4 June 2021 4:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Registration of Interest (ROI) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Required Pre-qualifications : | None |
| Contact : |
Nirav Patel npatel@eqc.govt.nz |
| Alternate Physical Delivery Address : | NA |
| Alternate Physical Fax Number : | NA |
| Agency Address : | |
EQC are looking at procuring a fit for purpose Contact Centre Telephony system that meets the guiding principles of the new IT operating model: Simplification, Cloud First, Flexible, Fit for Purpose and Surge capable. The solution needs to be cost effective, consumption based and easily scalable.
EQC are not familiar with the capability of the market and the general industry landscape, therefore we are seeking to understand the technologies, platform partners and the commercial models available to EQC.
EQC are seeking reputable, experience providers who have the capability and relevant expertise to deliver a fit-for-purpose solution with the best value for money. EQC are seeking no upfront capital cost, fast to market, elastic scalability and model that of ‘pay for what you use’.
This is a unique opportunity to support EQC to administer insurance against natural disaster damage under the EQC Act. The new Contact Centre Telephony system is a strategic outcome for EQC which will ensure that EQC that EQC can continue operating effectively by enabling effective handling of contact centre services anywhere at anytime.
This tender has been completed.
Further information:
a. the agency’s name and address: EQC - 100 Willis street, Wellington
b. the successful supplier’s or suppliers’ name/s and address/s: DXC Enterprise - Level 21, Anz Centre, 171 Featherston Street, Wellington, 6011, NEW ZEALAND
c. a description of the goods, services or works: Contact Centre Services
d. the date the contract/s was awarded: December 2021
e. the term of the contract/s:60 months
f. the expected spend under the contract/s, or the highest and lowest offers the agency evaluated to award the contract: Commercial in Confidence
g. the type of procurement process used: two stage ROI/RFP
h. if the agency claimed an exemption from open advertising (Rule 14), the circumstances that justify the exemption: NA
i. a New Zealand Business Number (NZBN) where available: NA
j. any other information, as requested by the Procurement Functional Leader, for example information on broader outcomes: NA
Date RFx was completed/updated:
Friday, 11 February 2022 1:03 PM (Pacific/Auckland UTC+13:00)
