Supplier log in
EPL - Service Desk/Ticketing system tooling
Details
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Tender Closed
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| RFx ID : | 29930600 |
| Tender Name : | EPL - Service Desk/Ticketing system tooling |
| Reference # : | |
| Open Date : | Wednesday, 7 August 2024 10:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 6 September 2024 4:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Tristram Langford tristram.langford@edpay.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
| Agency Address : | |
Education Payroll is in the process of replacing the existing ticketing system (service request management system) that provides a mechanism for our external users to interact with us. The service request management system enables our external users to request payroll processing services that cannot be fulfilled via our self-service application. These service requests are typically non-trivial activities and require our Payroll Service Delivery staff to undertake back-office activities on behalf of the requester.
We are seeking a technology partner to supply a technology product/service for the service desk/ticketing solution, which also has potential to meet future IT Service Management and Agile Software Development Lifecycle (SDLC) needs.
Please refer to the addenda for the updated RFP.
No Winner
Notice of Award
Overview
Education Payroll Limited, Level 1, South End, 7 Waterloo Quay, Wellington has signed a contract with Sentify Limited for the supply of software, software services and, or professional services.
RFx Outcome
The tender was awarded to Sentify Limited (NZBN 9429033600154. The licence offer range for 1 year was $42,384 to $338,417. The contract term is two years.
Award Date 31 March 2025
