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Customer Feedback System


Tender Closed
RFx ID : 27838014
Tender Name : Customer Feedback System
Reference # : 2530
Open Date : Friday, 18 August 2023 10:30 AM (Pacific/Auckland UTC+12:00)
Close Date  : Wednesday, 13 September 2023 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80000000 - Management and Business Professionals and Administrative Services
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Helen Troke-Thomas
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

New Zealand's Environmental Protection Authority (EPA) administers applications for major infrastructure projects of national significance, and regulates new organisms (plants, animals, GM organisms) and hazardous substances and chemicals. The EPA also administers the Emissions Trading Scheme and New Zealand Emission Unit Register and manages the environmental impact of activities in the EEZ, including prospecting for petroleum and minerals, seismic surveying and scientific research. The EPA has approximately 250 staff currently.

We require the ability for EPA business units who provide services that the public engage with to be able to design and send surveys to capture customer feedback. The insights gathered from this need to be accessible to our teams, to help inform the way we improve our processes and deliver our services. We require the ability to be flexible and to easily incorporate any new areas of work into any feedback system.

RFx Outcome

This tender has been awarded.

  • BigEars - 12, Messines Road, Wellington, 6012, NEW ZEALAND

Award Date: Friday, 17 November 2023 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Tuesday, 9 January 2024 1:46 PM (Pacific/Auckland UTC+13:00)