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RFP Information Contact Centre Services
Details
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Tender Closed
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| RFx ID : | 30782806 |
| Tender Name : | RFP Information Contact Centre Services |
| Reference # : | 10207 |
| Open Date : | Friday, 6 December 2024 9:00 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Thursday, 20 February 2025 1:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Electoral Commission Procurement tenders@elections.govt.nz |
| Alternate Physical Delivery Address : | |
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| Agency Address : | NEW ZEALAND |
The Electoral Commission (the Commission) is seeking a suitably experienced and capable supplier to provide New Zealanders with accurate and timely information about elections and voting.
Suppliers must be able to provide customer services representatives based in New Zealand, and provide 24 hours a day, 365 days a year services (these are pre-conditions of the RFP) to meet the Commission’s immediate needs including electoral event delivery and non-event time in 2025 and 2026, as well as capabilities and capacity to ensure the Commission is well positioned to evolve alongside our future objectives, as well as changing technology. It is important that suppliers can scale up to meet high-demand election periods.
Suppliers must be able to ensure political neutrality, positivity and professionalism, as well as provide a workforce with cultural understanding and context of New Zealand.
Channels we currently require as part of a robust and fully outsourced solution include phone, email, SMS/text. The right supplier will offer innovation and efficiencies throughout the life of the contract, and have the infrastructure to provide a secure and reliable service, as well as protecting private information and offering robust reporting.
To access the RFP and supporting documents, please subscribe to this notice.
This tender has been awarded. Total spend value $ 4,180,000.
- TELNET SERVICES LIMITED - 87, - 93 Queen Street, Auckland Cbd, Auckland, 1010, NEW ZEALAND
Further Award Information:
The Electoral Commission, 34-42 Manners Street, Wellington is pleased to announce that Telnet Services Limited, of Auckland, has been awarded the contract to provide information contact centre services for the Commission.
The agreement was signed 31 October 2025 for an initial term of five years with a renewal of an additional three years.
Award Date: Friday, 31 October 2025 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Monday, 1 December 2025 9:55 AM (Pacific/Auckland UTC+13:00)
