ITSM Software

Details

Tender Closed
RFx ID :	27653474
Tender Name :	ITSM Software
Reference # :	DIA/2023/CSOT008
Open Date :	Tuesday, 25 July 2023 1:00 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Wednesday, 30 August 2023 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	80101500 - Business and corporate management consultation services
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Ray Brownhill NTUdigitalprocurement@dia.govt.nz
Alternate Physical Delivery Address  :	NTUDigitalProcurement@dia.govt.nz
Alternate Physical Fax Number  :
Agency Address :

DIA is leading the Water Services Reform Programme are seeking a partner to provide a cloud based IT Service Management solution (software as a service) and who can design, build, integrate, configure the IT Service Management solution and provide hand over to the new operational team for each of the 10 Water Services Entities.
The IT Service Management solution will support the entire WSE environment, including Corporate Services and Operational Technology.
The solution needs to cover:
- Service desk management
- Service request management
- Incident and problem management
- IT change management
- DR management plan
- Software and Hardware Asset management
- Documentation
- Training
- Reporting

The supplier briefing is on 3 August at 9am. Please email NTUdigitalprocurement@dia.govt.nz to register.

This tender has been awarded. Total spend value $ 260,000.

• ERNST & YOUNG LIMITED - Level 9, Ernst & Young Building, 2 Takutai Square, Britomart, Auckland, 1010, NEW ZEALAND

Award Date: Friday, 17 November 2023 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Tuesday, 23 January 2024 11:07 AM (Pacific/Auckland UTC+13:00)