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Electronic Security Systems Maintenance Services at all CMDHB Sites

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.


Tender Closed
RFx ID : 24752469
Tender Name : Electronic Security Systems Maintenance Services at all CMDHB Sites
Reference # : CT2109-003
Open Date : Wednesday, 8 September 2021 11:00 AM (Pacific/Auckland UTC+12:00)
Close Date  : Tuesday, 14 December 2021 3:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit : Facilities Management
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43220000 - Data Voice or Multimedia Network Equipment or Platforms and Accessories
  • 43230000 - Software
  • 46151600 - Security and control equipment
  • 46170000 - Security surveillance and detection
  • 72101500 - Building maintenance and repair services
  • 72102900 - Facility maintenance and repair services
  • 72151700 - Safety and security system installation services
  • 92121700 - Security systems services
  • Auckland
Exemption Reason : None
Required Pre-qualifications : None
Contact : Susana Gomez
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

Through this Request for Proposal (RFP), we are looking to appoint a Supplier to deliver the following services in relation to these security systems:
• Preventative maintenance,
• Reactive maintenance,
• Alarm monitoring from the Gallagher access control system (until established in house), and
• Projects and other minor works (to be priced and ordered separately based on processes agreed under this tender).

CMDHB is looking for a suitably experienced Supplier who can demonstrate that they have:
• Worked on a multi-site environment.
• A track record of being able to provide robust, practical, and innovative solutions or options to improve delivery.
• Previously provided inventory and resource management and reporting.
• A holistic approach to build in future proofing and resilience.
• A commitment to ongoing improvement and sharing the benefits.
• Been authorised and/or certified to work on Gallagher access control and Milestone CCTV systems. Note: Gallagher Channel Partners are expected to have their staff attend the appropriate Gallagher training courses. We then have an expectation that they are re certified every TWO years which ensures they are competent to work on our systems. We would expect the Channel Partner has at least 2 technicians who are suitably trained to the Access technician level as a minimum.
• Managed access control systems handling in excess of 1000 doors plus a CCTV system containing in excess of 500 cameras.
• Staff authorised to complete certification that maintenance has been completed to required standard and frequency for BWOF purposes.

RFx Outcome

This tender has been awarded.

  • Optic Security Group - 14, Amelia Earhart Ave, Airport Oaks, Auckland, Auckland, 2022, NEW ZEALAND

Award Date: Wednesday, 1 June 2022 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Monday, 27 June 2022 11:15 AM (Pacific/Auckland UTC+12:00)