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Stakeholder (Customer Relationship) Management Tool
Details
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Tender Closed
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| RFx ID : | 23058302 |
| Tender Name : | Stakeholder (Customer Relationship) Management Tool |
| Reference # : | PRJ0044116 |
| Open Date : | Monday, 3 August 2020 5:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Thursday, 27 August 2020 6:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Shirley Ang shirley.ang@comcom.govt.nz |
| Alternate Physical Delivery Address : | |
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| Agency Address : | |
The purpose of the Stakeholder Management Tool RFP is to procure a software solution to enable effective stakeholder management at the Commerce Commission (the Commission). The Commission is seeking a configurable, off-the-shelf solution that can deliver our requirements without the need for any additional specific customisation or development, and is looking for credible providers who have the capability and experience to deliver a stakeholder management solution that enables and supports the Commission to become more efficient and effective in how it delivers its outcomes for New Zealanders.
The Commission currently holds stakeholder contact details and information in a series of spreadsheets managed by different teams throughout the branches, and lacks a centralised technology and software solution to support our business teams. This has created a number of issues:
• No single source of truth to rely on;
• Inconsistent and out of date information;
• Risk of rework, duplication, disjointed activities, conflicts and inefficiencies;
• Updating and using data is a manual and time-consuming process; and
• Reputation issues from the Commission appearing disjointed as contact information is out of date and there is no central database of interactions to refer to.
As the organisation has grown and the number of stakeholders the Commission is engaging with has increased it has become apparent that the current way of managing stakeholder information is no longer fit for purpose, and the Commission now wishes to invest in a stakeholder management tool to ensure that stakeholder engagement is consistent, aligned and well documented. We are looking for a tool that will address the Commission’s needs and offers the following benefits:
• Visibility of stakeholder interactions across the Commission;
• A single source of truth of contact information, relationship owner and interaction details;
• Data categorisation;
• Security;
• Streamlined processes resulting in efficiencies;
• Reporting/data analysis; and
• Data integrity.
This is an opportunity to assist the Commission as it increases efficiencies through technological change. The Commission expects to develop a strong ongoing relationship with a trusted partner to ensure that the chosen solution will keep pace with the Commission’s current and future needs.
No Winner
