Supply of Mystery Shoppers for the System Testing Programme

Details

Tender Closed
RFx ID :	24034809
Tender Name :	Supply of Mystery Shoppers for the System Testing Programme
Reference # :
Open Date :	Monday, 1 March 2021 5:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Thursday, 25 March 2021 12:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit :	Aviation Security Service
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	78111500 - Passenger air transportation 78141600 - Inspection 78141800 - Terminal services 80000000 - Management and Business Professionals and Administrative Services 83000000 - Public Utilities and Public Sector Related Services 92120000 - Security and personal safety
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Mike Connolly michael.connolly@avsec.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

This procurement relates to the supply of mystery shoppers to undertake mystery shopping jobs across selected airports in New Zealand on a regular basis as part of the Aviation Security Service’s (Avsec) System Testing Programme.

What we need:
Avsec currently operates a Quality Assurance Programme which includes system testing of its pre-board screening of passengers and their baggage. For this we need an experienced mystery shopper organisation to supply mystery shoppers who will test our passenger screening processes in a structured manner as and when required at six airports (Auckland, Wellington, Christchurch, Queenstown, Dunedin, Invercargill) on a regular basis.

This tender has been awarded. Total spend value $ 160,000.

• Customer Care Limited - 9, St Pauls Place, Burwood, Christchurch, 8083, NEW ZEALAND

Further Award Information:
Following an Open Request for Proposal (RFP) tendering process, The Aviation Security Service of 55 Featherston Street, Wellington has awarded this contract to Customer Care Limited, 9 St Pauls Place, Burwood, Christchurch to provide Mystery Shoppers for the System Testing Programme. The contract was signed in April 2021 and the term is for the period of 2 years. The estimated contract value is approximately $160K (excluding GST).

Award Date: Monday, 3 May 2021 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Thursday, 25 March 2021 3:48 PM (Pacific/Auckland UTC+13:00)