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510-19-425-PT - Total Mobility Services


Tender Closed
RFx ID : 20603391
Tender Name : 510-19-425-PT - Total Mobility Services
Reference # : 510-19-425-PT
Open Date : Tuesday, 15 January 2019 2:00 PM (Pacific/Auckland UTC+13:00)
Close Date : Friday, 29 March 2019 10:00 AM (Pacific/Auckland UTC+13:00)
Tender Type : Notice of Information (NOI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 25101500 - Passenger motor vehicles
  • 25101900 - Specialized and recreational vehicles
  • 78111800 - Passenger road transportation
  • 78112000 - Intermodal passenger transport services
  • 78141500 - Transport arranging services
  • 78142000 - Transport conveyance rental or lease services
  • International
Required Pre-qualifications : None
Contact : Samir Bhalodkar
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Auckland Transport will be updating the Agreement for Total Mobility Services in the Auckland Region in 2019; the new Agreements will be in place for 1 July 2019. The Total Mobility Scheme is administered on behalf of the NZ Transport Agency to provide mobility to eligible customers – further information about the Scheme is available here.

Operators who have (or who can obtain) a Small Passenger Service Licence and who can demonstrate their ability to achieve the required standards are encouraged to apply; a procurement process will be advertised on the Government Electronic Tendering System (GETS) in March/April 2019 and operators will need to sign up with GETS to access the procurement documents. More information on GETS can be obtained from - operators will need to register as Suppliers and are encouraged to read the user guides and frequently asked questions.

The procurement process will be run in accordance with the NZ Transport Agency’s Procurement Manual and will adopt a Quality Based Evaluation Methodology. Although the fine details have yet to be agreed, Auckland Transport is keen to work with operators with the following attributes:

Key Area Attributes:

An adequate process to meet driver training contractual standards
Late model vehicles
A H&S Management system that meets the principles of NZS4801:2001
Real time monitoring

Compatibility with Ridewise v2 (when delivered in the contract term)

Customer Service:
Complaint resolution process
Suitable Business Continuity systems and resources
Adequate communication systems
Appropriate training of call center staff
Ability to book a TM vehicle using all media (including apps)
Vehicle and driver availability

Relationship Management:
Issue resolution process and attitude
Proactive management engagement
Invoicing and administration processes and systems
Data management and accuracy
Financial viability
Growth and development opportunities
Past experience of government contracts is desirable

Cost Efficiency:
Discounted General Tariff rate for TM
Charging methodology