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Click and Collect Grocery Collection Point Deployment
Details
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Tender Closed
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Tender Cancelled
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| RFx ID : | 19032890 |
| Tender Name : | Click and Collect Grocery Collection Point Deployment |
| Reference # : | 440-18-117-GS |
| Open Date : | Friday, 15 September 2017 10:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 6 October 2017 10:00 AM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Registration of Interest (ROI) |
| Tender Coverage : | Sole Agency [?] |
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| Required Pre-qualifications : | None |
| Contact : |
Darren Bartlett +64 9 447 4405 |
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The Auckland Transport (AT) Retail Strategy is the strategic blue-print for AT’s retail offer and included a staged implementation programme. It aims to enhance the customer experience, increase non-fare revenue, and attract more people onto public transport. There are approximately 65 AT Metro public transport facilities (rail stations, ferry terminals, busway facilities) and a number of parking facilities around Auckland.
One opportunity investigated as part of the Retail Strategy Implementation Programme is ‘Click and Collect’ – online goods collection, in particular for grocery items - offered at select AT locations.
Auckland Transport conducted Click and Collect trials in six locations in 2016/17 under multiple formats with multiple partners, attracting positive feedback and encouraging customer engagement levels.
Due to the success of the trial programme the decision has been made to implement a wider network deployment at appropriate locations. One of the key outputs of the ROI stage is to understand potential locations of preference for participating suppliers.
The goal of this ROI (and subsequent RFP (if required)) is to identify suitable partners (or a single partner) to deploy and manage a Click and Collect Grocery Collection Point customer offering across Auckland Transport’s Metro network and parking facilities. Auckland Transport are not prescribing locations or formats (may include Lockers, Truck Delivery or any other suitable method as long as it’s appropriate, safe, feasible and customer focused).
In the ROI stage we are seeking to understand which suppliers/operators wish to participate in the RFP, their chosen format(s) and their preferences of AT locations sought (as per the attached list). Additionally we are looking to understand the proposed commercial terms of each partner participant on a ‘per location’ basis (given different location-specific attributes adding to value proposition), to allow us to best evaluate options prior to any following RFP stage.
