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Airways End User IT Support Services
This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.
Details
| RFx ID : | 34250437 |
| Tender Name : | Airways End User IT Support Services |
| Reference # : | ITSM-2026-001 |
| Open Date : | Wednesday, 15 July 2026 9:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Wednesday, 26 August 2026 12:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
| Categories : |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Rhys Evans rhys.evans@airways.co.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : |
Overview
Airways is seeking information from the market to assess capability, capacity, and indicative pricing for the provision of end-user IT support services, including service desk and deskside/field support. We are seeking to understand what the New Zealand market can offer across three possible delivery models (described in the RFI) for service desk, deskside and field engineering, and related service delivery management supporting approximately 1,155 licensed users across three sites.
