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RFP for Service Management Tool

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components, please keep this mind when preparing your response for submission via GETS.


RFx ID : 24200485
Tender Name : RFP for Service Management Tool
Reference # :
Open Date : Wednesday, 14 April 2021 9:00 AM (Pacific/Auckland UTC+12:00)
Close Date  : Friday, 21 May 2021 4:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43231500 - Business function specific software
  • 43232300 - Data management and query software
  • 43233700 - System management software
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Pamela Parker
+64 3 358 1606
Alternate Physical Delivery Address  : Airways Corporation of New Zealand, 26 Sir William Pickering Drive, Christchurch 8053
Alternate Physical Fax Number  :

Airways is seeking a service management tool for it's Technology Group. This proposal is part of a wider Technology Group strategic initiative aimed at implementing a Service Management Framework; shifting Airways away from a traditional asset focussed organisation to one that is more service based.