Auckland Council Group Contact Centres Platform (Stage 1 of 2)

Details

RFx ID :	34146041
Tender Name :	Auckland Council Group Contact Centres Platform (Stage 1 of 2)
Reference # :	AC899453
Open Date :	Friday, 22 May 2026 1:00 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Friday, 12 June 2026 6:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Cluster  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications
Regions:	Auckland
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Nicco Tagle nicco.tagle@aucklandcouncil.govt.nz 027 329 2055
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Auckland Council Group (ACG - Auckland Council, Auckland Transport, Tātaki Auckland Unlimited and Watercare) is seeking proposals from Contact Centre as a Service (CCaaS) providers to deliver a modern, scalable platform supporting customer engagement across ACG.
This is a platform-led procurement, we are seeking an established, enterprise-grade CCaaS solution. The solution must be delivered end-to-end, including implementation and ongoing support, by the Original Equipment Manufacturer (OEM) and its nominated delivery partner.
Important Notice: This procurement will be conducted in two stages. Stage 1 is a qualifying RFP. Up to three respondents will be shortlisted to participate in Stage 2, a Lean Agile Procurement (LAP) process, where end-to-end solutions will be evaluated collaboratively prior to selecting a preferred supplier for contract negotiation.