Supplier log in
Provision of a Customer Communications Management platform
Details
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Tender Closed
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| RFx ID : | 23106844 |
| Tender Name : | Provision of a Customer Communications Management platform |
| Reference # : | |
| Open Date : | Wednesday, 12 August 2020 4:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Thursday, 10 September 2020 12:00 PM (Pacific/Auckland UTC+12:00) |
| Department/Business Unit : | Procurement Solutions |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Stephen Moore stephen.moore017@msd.govt.nz 021-810-658 |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
| Agency Address : | |
What we want
The Ministry of Social Development is interested in procuring a Customer Communications Management (CCM) platform and in understanding the potential benefits of such.
To that end we are seeking proposals from vendors of CCM products to provide their solutions and any case studies or references they have available.
We have compiled a list of functional and non-functional requirements and we are interested in additional features a solution might provide that support or enhance this list.
Any solution must be scalable; the intent is to replace one of our current composition engines (ECS) first with the least possible impact and introduce increasing levels of functionality over time. This will require a supplier to come on a journey with MSD as we progressively adopt new functionality and retire existing capability.
What we don’t want
We do not want theoretical proposals about abstract or speculative approaches to providing a Customer Communications Management System. Nor are we looking for a development proposal as our strategic direction is for Commercial Off the Shelf (COTS) solutions either on-premise, in the cloud or as a service.
No Winner
A. Awarded to Open Text Ltd
B. Contract/s was awarded on 12 May 2022
C. The initial term of the Contract SOW is 60 months
D. Expected spend under the contract/s , $4M plus including implementation
