Supplier log in
Customer Communications Management
Details
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Tender Closed
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| RFx ID : | 22349944 |
| Tender Name : | Customer Communications Management |
| Reference # : | |
| Open Date : | Monday, 24 February 2020 11:30 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Friday, 6 March 2020 5:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Information (Market research) (RFI) |
| Tender Coverage : | Sole Agency [?] |
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| Required Pre-qualifications : | None |
| Contact : |
Stephen Moore stephen.moor017@msd.govt.nz 021810658 |
| Alternate Physical Delivery Address : | |
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| Agency Address : | |
| Related Tenders: | |
This situation in a nutshell
The Ministry of Social Development is interested in understanding the availability and capability of Customer Communications Management (CCM) platforms and in understanding the potential benefits of such solutions.
To that end we are seeking information from vendors of CCM products about the capability of their solutions and any case studies or references that are available.
We have compiled a list of desirable features and capabilities and are seeking more information to support this list.
Any solution must be scalable; the desire is to replace a current composition engine with the least possible impact and introduce increasing levels of functionality over time.
What we want
The Ministry of Social Development currently run multiple document composition platforms, some of which have been developed in-house. We are looking to replace one of these platforms known as ECS with a Commercial off the Shelf (COTS) solution in either an As a Service offering or an on-premise deployed product. We have a complex environment with many moving parts; system integrations, content permutations, delivery methods, user types etc. The solution we seek must be able to deliver in this complex environment.
Responses should be concise; a good answer is short, sharp, and simple - avoid padding.
What we don’t want
We do not want theoretical proposals about abstract or speculative approaches to providing a Customer Communications Management System. Nor are we looking for a development proposal as our strategic direction is for Commercial Off the Shelf (COTS) solutions either on-premise or as a service.
This tender has been completed.
Further information:
This RFI was replaced by RFP GETS RFx ID 23106844 - Provision of a Customer Communications Management platform
Date RFx was completed/updated:
Monday, 9 March 2020 9:56 AM (Pacific/Auckland UTC+13:00)
