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Enterprise Service Management

Details

Tender Closed
RFx ID : 20664542
Tender Name : Enterprise Service Management
Reference # :
Open Date : Friday, 1 February 2019 8:00 AM (Pacific/Auckland UTC+13:00)
Close Date : Friday, 1 March 2019 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43230000 - Software
Regions:
  • Auckland
Required Pre-qualifications : None
Contact : Tyson Tamihere
tyson.tamihere@manukau.ac.nz
Alternate Physical Delivery Address  : None
Alternate Physical Fax Number  :
Overview

The Manukau Institute of Technology (MIT) has been using its current Service Management (SM) platform for over four years. The system in its current state is primarily an ITSM (IT Service Management) solution, proves difficult to maintain and, requires multiple work around to allow customisation to continue functioning after upgrades. Going forward MIT wish to implement a proven Enterprise Service Management (ESM) solution that can seamlessly integrate with our middleware and associated applications.