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Immigration New Zealand User Experience Research Programme
Details
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Tender Closed
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| RFx ID : | 20809878 |
| Tender Name : | Immigration New Zealand User Experience Research Programme |
| Reference # : |
RFP 719
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| Open Date : | Thursday, 7 March 2019 8:00 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Thursday, 11 April 2019 3:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Lauren McAndrew lauren.mcandrew@mbie.govt.nz via email |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
| Agency Address : | NEW ZEALAND |
What we need
INZ is expanding its customer experience research programme from just visa applicants to include other users of the Immigration system, such as business users and intermediaries (as detailed in 2.1).
The expanded programme will be known as the INZ User Experience Research Programme. MBIE is seeking to appoint a research organisation for the provision of this research programme. This will include the development and implementation of a new applicant experience survey, and research projects targeting businesses.
The current contract ends this financial year 2018/19. We are retendering for a new contract in order to:
• revise and broaden the scope of the contract
• investigate new methodologies, tools and solutions
• procure the best value-for-money service available in the market.
What’s important to us
The Ministry is looking for credible suppliers who have the capability, experience and resources to deliver a variety of research tools and solutions. They need to have a good track record in the development and implementation of research projects, and access to innovative solutions and up-to-date technology as well as a record of delivering high quality and accurate work on-time and in-budget.
This tender has been awarded to:
- Gravitas Research and Strategy Limited
Further Award Information:
Following a closed Request for Proposal tendering process, The Ministry of Business, Innovation and Employment (MBIE) of 15 Stout Street, Wellington has awarded this contract to Gravitas Research and Strategy Limited, of 44-52 Wellesley Street West, Auckland to deliver the INZ User Experience Research Programme. The contract was signed in June 2019 and the term is from June 2019 for the period of 4 years. The estimated contract value is approximately $1,000,000 (excluding GST).
Award Date: Monday, 17 June 2019 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Monday, 17 June 2019 11:04 AM (Pacific/Auckland UTC+12:00)
