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1738_Oracle Cloud Financial Management Information System Support Partner

Details

RFx ID : 19104098
Tender Name : 1738_Oracle Cloud Financial Management Information System Support Partner
Reference # : 1738
Open Date : Thursday, 5 October 2017 5:30 PM (Pacific/Auckland UTC+13:00)
Close Date : Wednesday, 1 November 2017 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 81111700 - Management information systems MIS
  • 81111800 - System and system component administration services
  • 81112200 - Software maintenance and support
Regions:
  • Wellington
Required Pre-qualifications : None
Contact : Helen Troke-Thomas
procurement@epa.govt.nz
+64 4 474 5427
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

This RFP is for an Oracle Cloud FMIS support partner for the EPA. The support partner must be experienced and successful in providing Oracle support services and will need to provide the EPA with a single service desk offering for all Oracle applications staffed by qualified and experienced Oracle support engineers. In 2017, the EPA implemented the Oracle Cloud FMIS Solution, and ongoing support partner services are now required.
It is important that the EPA obtains the services of a Support Partner that:
• has proven successful experience in providing Oracle support;
• is an expert in Enterprise Resourcing Planning, Enterprise Performance management and Cloud Services support; and
• is service orientated and has a strong focus on service levels and quality.